Shop with Confidence
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| Our Return Policy |
Always open packages the day you receive them to check for any damage that may have occurred during shipping. If parts were damaged during shipping, please save all packaging material and call Toll-free 1-888-354-8776 or 804-675-7994 immediately.
Returns are accepted ONLY for damaged merchandise or incorrect orders. Any damage or discrepancy must be reported to us within 10 days of receipt. Claims reported more than 10 days after delivery will not be acknowledged.
If you need to return a part(s), due to shipping damage or a discrepancy, please call Elite Pro at 804-675-7994, to obtain a return authorization number. This number MUST be clearly marked on the outside of the package being returned. Packages without a return authorization number will be refused.
Returns MUST be received within 30 days of the original date you received the merchandise. Returns must also include a copy of the original invoice and a detailed note describing the reason for return. Shipping charges may not be refundable.
All sales that are cancelled once an order has been placed but not yet shipped are subject to a 20% restocking fee.
Warranties are limited to the manufacturer's warranty. All parts and products damaged during installation cannot be returned. | |
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